CBCS Work Readiness Component Learning Path • Module 3
Feedback, Teamwork, and Conflict Resolution
Practice receiving feedback, clarifying expectations, contributing to a team, and addressing disagreement professionally.
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Learning outcomes
- Respond constructively to corrective feedback.
- Clarify roles and shared expectations.
- Address conflict using facts, impact, and a workable request.
Turn feedback into an action
Corrective feedback is information about a gap between the current result and the expected result. Listen without interrupting, restate the expectation, ask focused questions, identify the next action, and confirm when the correction will be completed.
Key points
- Separate the work issue from personal worth.
- Ask for an example when the expectation is unclear.
- Record the correction and apply it to similar future work.
Resolve conflict at the lowest appropriate level
Begin with a private, respectful conversation when it is safe and authorized. Describe the specific behavior or process, explain its effect on the work, listen to the other perspective, and agree on a next step. Escalate when safety, harassment, discrimination, privacy, policy, or repeated unresolved conduct is involved.
Key points
- Focus on specific actions, not personality labels.
- Do not discuss the conflict with unrelated coworkers.
- Use established reporting procedures for serious concerns.
Applied scenario
A correction during a busy shift
A supervisor tells you that two records were submitted without a required review step. You believed the step belonged to another teammate.