Certified Medical Administrative Assistant (CMAA) — Work Readiness Milestone Assessment

Work Readiness Assessment

Certified Medical Administrative Assistant (CMAA)

Complete this assessment independently. Every required item must be answered. A score of at least 80% is required.

Participant ID

Enter your AimHigh participant identifier. Do not enter an SSN.

Participant Legal Name

AimHigh Student Email

Identity Attestation

I confirm that I am the participant named above and am completing my own assessment.

Objective Assessment Instructions

Objective Assessment

Select the best answer for each question.

1. A strong workplace update should be:

Clear, timely, factual, and audience-appropriate
Vague and delayed
Based on rumor
Sent through any personal account

WR-M1-Q01

2. When receiving corrective feedback, the best response is to:

Listen, clarify expectations, and identify the next action
Interrupt
Ignore it
Blame another person

WR-M1-Q02

3. If a deadline may be missed, a participant should:

Communicate early with facts and a recovery plan
Wait until after the deadline
Hide the issue
Promise an impossible result

WR-M1-Q03

4. Professional communication protects privacy by:

Using approved channels and sharing only what is needed
Posting details publicly
Forwarding records to friends
Using shared passwords

WR-M1-Q04

5. A useful handoff communicates:

Current status, completed work, risks, and next steps
Only that work began
Personal opinions
No owner

WR-M1-Q05

6. Dependability includes:

Attendance, preparation, follow-through, and timely notice
Perfect performance without communication
Working outside all rules
Avoiding questions

WR-M2-Q01

7. When a barrier affects participation, the best action is to:

Notify the appropriate contact early and request support
Disappear
Alter records
Wait several weeks

WR-M2-Q02

8. A good problem statement identifies:

Expected result, actual result, evidence, and impact
Who to blame
Only feelings
A solution before facts

WR-M2-Q03

9. After completing a task, a worker should:

Verify the result and document or report completion
Assume it worked
Delete the record
Avoid follow-up

WR-M2-Q04

10. When unsure of a safety step, the worker should:

Pause and seek authorized guidance
Guess
Skip it
Ask an unrelated customer

WR-M2-Q05

11. A résumé should emphasize:

Relevant skills, accomplishments, and accurate experience
Private data unnecessary to hiring
Unverifiable claims
Unrelated details

WR-M3-Q01

12. A STAR interview response describes:

Situation, Task, Action, and Result
Salary, Title, Attendance, and Rank
Skill, Time, Application, and Review
None of these

WR-M3-Q02

13. Before an interview, a candidate should:

Research the employer and prepare relevant examples
Arrive without knowing the role
Use a generic answer for every question
Bring confidential records

WR-M3-Q03

14. A professional reference should be:

Asked in advance and given relevant role information
Listed without consent
A stranger
Told to exaggerate

WR-M3-Q04

15. An employment plan should include:

Target roles, skill gaps, actions, dates, and support needs
Only a dream job
No next step
Private passwords

WR-M3-Q05

reference 3. Assessment

Applied Scenario

Applied Workplace Scenario

A patient is frustrated because the provider is running late and asks for an immediate explanation.

Identify the Concern

State the immediate workplace, safety, privacy, or compliance concern.

Authorized Next Action

Explain the authorized next action and why it is appropriate.

Professional Communication

Draft the message or status update that should be sent to the appropriate person.

Required Documentation

Identify what should be recorded in the applicable work record, ticket, chart, or inspection record.

Verification or Handoff

Explain how you would verify resolution or complete a safe handoff.

Résumé or Skills Profile

I completed or updated my résumé or skills profile.

Employment Plan

I completed my employment action plan.

Interview Activity

I completed the required interview activity.

Academic Integrity

I completed this assessment without unauthorized assistance.

Program Record Authorization

I understand that AimHigh will retain this submission as program evidence.

Typed Participant Certification

Type your full legal name to certify that the information submitted is accurate.