Certified Medical Administrative Assistant (CMAA) — Education and Occupational Skills Completion Assessment

Education and Occupational Skills Assessment

Certified Medical Administrative Assistant (CMAA)

Complete this assessment independently. Every required item must be answered. A score of at least 80% is required.

Participant ID

Enter your AimHigh participant identifier. Do not enter an SSN.

Participant Legal Name

AimHigh Student Email

Identity Attestation

I confirm that I am the participant named above and am completing my own assessment.

Objective Assessment Instructions

Objective Assessment

Select the best answer for each question.

1. When scheduling a patient, the assistant should first use:

Approved scheduling procedures and accurate identifiers
A personal notebook only
Another patient’s record
An unapproved text thread

CMAA-MQ-01

2. A professional telephone greeting should include:

Only ‘hello’
The organization, the staff member, and an offer to help
The caller’s diagnosis
A promise of immediate treatment

CMAA-MQ-02

3. Protected information should be discussed:

Where anyone can hear
Only with authorized people in an appropriate setting
On personal social media
With unrelated vendors

CMAA-MQ-03

4. When a patient is upset, the best initial response is to:

Interrupt
Listen, acknowledge the concern, and clarify the needed next step
Argue
End the call without explanation

CMAA-MQ-04

5. A referral should be tracked to help ensure:

The patient receives the intended follow-up
The schedule stays empty
No records are retained
Insurance is never contacted

CMAA-MQ-05

Scenario service Plan

6. Two patient records have similar names. Before selecting one, staff should:

Use the first record
Confirm at least the approved patient identifiers
Ask another patient
Create a duplicate

CMAA-FT-01

7. A no-show policy should be applied:

Differently for each patient
Consistently and respectfully
Only when staff remember
Without documentation

CMAA-FT-02

8. When a caller reports an emergency symptom, the assistant should:

Diagnose the condition
Follow the organization’s emergency escalation procedure
Schedule next month
Offer personal medical advice

CMAA-FT-03

9. A complete telephone message includes:

Caller, contact information, time, reason, and urgency per policy
Only the first name
No callback number
Personal opinion

CMAA-FT-04

10. The purpose of a patient portal is commonly to:

Support secure patient communication and access
Replace all clinical judgment
Publish public records
Avoid identity checks

CMAA-FT-05

11. If an appointment must be changed, staff should:

Notify the patient, offer alternatives, and document the change
Delete the visit silently
Blame another employee
Post the change publicly

CMAA-FT-06

12. Which is an example of service recovery?

Ignoring a delay
Acknowledging the delay and providing a realistic update
Promising an impossible outcome
Hiding the concern

CMAA-FT-07

13. An administrative assistant should give clinical advice:

Whenever asked
Only if authorized and within scope; otherwise route to clinical staff
Based on internet comments
To shorten calls

CMAA-FT-08

14. Accurate data entry matters because it supports:

Patient safety, workflow, and reimbursement
Office decoration
Personal preferences
Informal gossip

CMAA-FT-09

15. A workplace handoff should be:

Clear, timely, and documented as required
Vague
Delayed without notice
Sent through personal accounts

CMAA-FT-10

Applied Scenario

Applied Workplace Scenario

A patient is frustrated because the provider is running late and asks for an immediate explanation.

Identify the Concern

State the immediate workplace, safety, privacy, or compliance concern.

Authorized Next Action

Explain the authorized next action and why it is appropriate.

Professional Communication

Draft the message or status update that should be sent to the appropriate person.

Required Documentation

Identify what should be recorded in the applicable work record, ticket, chart, or inspection record.

Verification or Handoff

Explain how you would verify resolution or complete a safe handoff.

Cengage Coursework

I completed the required seven-month Cengage coursework and assignments.

Capstone

I completed the required capstone, case, simulation, or applied assignment.

Certification Readiness Review

I completed my national-certification readiness review.

Employment Transition Plan

I completed my employment-transition plan.

Academic Integrity

I completed this assessment without unauthorized assistance.

Program Record Authorization

I understand that AimHigh will retain this submission as program evidence.

Typed Participant Certification

Type your full legal name to certify that the information submitted is accurate.