CompTIA A+ — Education and Occupational Skills Completion Assessment

Education and Occupational Skills Assessment

CompTIA A+

Complete this assessment independently. Every required item must be answered. A score of at least 80% is required.

Participant ID

Enter your AimHigh participant identifier. Do not enter an SSN.

Participant Legal Name

AimHigh Student Email

Identity Attestation

I confirm that I am the participant named above and am completing my own assessment.

Objective Assessment Instructions

Objective Assessment

Select the best answer for each question.

1. The first step in a structured troubleshooting process is generally to:

Identify the problem
Replace hardware
Close the ticket
Erase the device

APLUS-MQ-01

2. Before opening a computer, a technician should:

Follow power, ESD, and workplace safety procedures
Leave it energized
Use liquids
Remove asset labels

APLUS-MQ-02

3. A strong support ticket records:

Symptoms, actions, results, and next steps
Only ‘fixed’
Passwords
Personal opinions

APLUS-MQ-03

4. Least privilege means users receive:

Only the access needed for authorized work
Administrator access by default
Shared accounts
No authentication

APLUS-MQ-04

5. When malware is suspected, the technician should:

Follow the organization’s containment and escalation procedure
Ignore it
Post screenshots publicly
Disable all logging

APLUS-MQ-05

6. A user cannot connect to Wi-Fi. A useful early check is:

Wireless status, network selection, and signal
Replacing the motherboard immediately
Deleting all files
Changing ownership

APLUS-FT-01

7. ESD protection is intended to reduce:

Electrostatic damage to components
Network latency
Printer ink use
Account lockouts

APLUS-FT-02

8. A backup is useful only when it is:

Recoverable and tested under policy
Stored without protection
Never reviewed
The only copy

APLUS-FT-03

9. Multifactor authentication improves security by:

Requiring more than one authentication factor
Eliminating passwords everywhere
Sharing tokens
Disabling logs

APLUS-FT-04

10. A failed boot after a hardware change should prompt:

Review of the change, connections, compatibility, and error evidence
Immediate data deletion
A promise of recovery
Closing the ticket

APLUS-FT-05

Record Academic Score

11. Before disposing of a drive, staff should:

Follow approved data-sanitization and disposal procedures
Place it in regular trash
Give it away
Remove the label only

APLUS-FT-06

12. A technician should request a user's password:

Never as a routine support practice; use approved identity and access procedures
In every ticket
By personal text
For convenience

APLUS-FT-07

13. A printer queue issue may be investigated by checking:

Printer status, queue, connectivity, and spooler/service conditions
CPU thermal paste only
BIOS password first
Phone battery

APLUS-FT-08

14. Change documentation supports:

Accountability and recovery
Password exposure
Untracked work
Avoiding approval

APLUS-FT-09

15. After a fix, the technician should:

Verify functionality and document the outcome
Assume success
Delete the ticket
Avoid user confirmation

APLUS-FT-10

Applied Scenario

Applied Workplace Scenario

A frustrated user asks the technician to bypass security controls to restore access quickly.

Identify the Concern

State the immediate workplace, safety, privacy, or compliance concern.

Authorized Next Action

Explain the authorized next action and why it is appropriate.

Professional Communication

Draft the message or status update that should be sent to the appropriate person.

Required Documentation

Identify what should be recorded in the applicable work record, ticket, chart, or inspection record.

Verification or Handoff

Explain how you would verify resolution or complete a safe handoff.

Cengage Coursework

I completed the required seven-month Cengage coursework and assignments.

Capstone

I completed the required capstone, case, simulation, or applied assignment.

Certification Readiness Review

I completed my national-certification readiness review.

Employment Transition Plan

I completed my employment-transition plan.

Academic Integrity

I completed this assessment without unauthorized assistance.

Program Record Authorization

I understand that AimHigh will retain this submission as program evidence.

Typed Participant Certification

Type your full legal name to certify that the information submitted is accurate.