Work Readiness • Month 3
CPhT Work Readiness Component Learning Path
A Month 1–3 pathway for CPhT participants that develops communication, dependability, judgment, privacy, teamwork, customer service, and career-planning skills through realistic workplace decisions.
Professional Communication That Moves Work Forward
Learn how to deliver clear, timely, factual updates and select an appropriate communication channel.
Not yet completed
Start moduleDependability, Time Management, and Follow-Through
Build routines that support attendance, preparation, prioritization, deadline management, and reliable follow-through.
Not yet completed
Start moduleFeedback, Teamwork, and Conflict Resolution
Practice receiving feedback, clarifying expectations, contributing to a team, and addressing disagreement professionally.
Not yet completed
Start moduleProblem-Solving and Appropriate Escalation
Use a repeatable process to identify concerns, act within authority, document work, and complete safe handoffs.
Not yet completed
Start modulePrivacy, Safety, and Professional Conduct
Recognize privacy and safety risks, limit information appropriately, and follow approved reporting procedures.
Not yet completed
Start moduleCustomer Service and Service Recovery
Respond to concerns with active listening, ownership, clear expectations, and an appropriate recovery plan.
Not yet completed
Start moduleRésumé, Interview, and Employment Planning
Translate training into job-relevant evidence, prepare examples for interviews, and build a dated employment action plan.
Not yet completed
Start moduleMonth 3 Integrated Workplace Simulation
Integrate communication, dependability, problem-solving, privacy, service, and career-planning skills in one workplace simulation.
Not yet completed
Start moduleOfficial Component Assessment
Complete every learning module at 80% or higher to unlock the assessment link from this learning path. Certificate issuance still requires the existing official assessment and staff review.