Education and Occupational Skills • Month 7
CMAA Education & Occupational Skills Learning Path
Build reliable medical-front-office judgment in scheduling, communication, privacy, referrals, patient service, records, and administrative coordination.
Patient Access and Scheduling
Apply accurate scheduling, registration, and appointment preparation through approved procedures, objective verification, documentation, and escalation.
Not yet completed
Start moduleProfessional Telephone and Portal Communication
Apply clear telephone, message, and patient-portal communication through approved procedures, objective verification, documentation, and escalation.
Not yet completed
Start modulePrivacy, Identity, and Record Accuracy
Apply protecting health information and selecting the correct record through approved procedures, objective verification, documentation, and escalation.
Not yet completed
Start moduleReferrals and Care Coordination
Apply tracking referrals, authorizations, and administrative handoffs through approved procedures, objective verification, documentation, and escalation.
Not yet completed
Start modulePatient Service and Recovery
Apply responding professionally to concerns, delays, and service problems through approved procedures, objective verification, documentation, and escalation.
Not yet completed
Start moduleAdministrative Scope and Safety Escalation
Apply working within non-clinical authority and escalating urgent concerns through approved procedures, objective verification, documentation, and escalation.
Not yet completed
Start moduleIntegrated CMAA Administrative Capstone
Apply coordinating a complete front-office encounter from access through follow-up through approved procedures, objective verification, documentation, and escalation.
Not yet completed
Start moduleOfficial Component Assessment
Complete every learning module at 80% or higher to unlock the assessment link from this learning path. Certificate issuance still requires the existing official assessment and staff review.